The Dryer Vent Wizard of Greater Cincinnati

John was here on Thursday, January 22 to clean the vent system and install the transition converter. Friday was laundry day here. I was so pleased with the drying results. Everything was dried in one cycle and on lower heat than I had used in the past. Even the towels that used to take 2 or 3 cycles on the hottest setting (and still came out damp) were done in one single cycle and were totally dry. This was an excellent investment that I will share with the home owners association. I hope you get a bunch of calls.

Ed,

I wanted to drop you a note to say "thanks" for the work Doug Harvey and his assistant (my apologies, I forgot his name) performed at our residence on May 15th.

They were pleasant to deal with and wasted zero time in completing the work. The dryer works fine, the cats in the basement like the reduced humidity, and I don't have to look at that darn sock that used to serve as my dryer "vent." Thanks again and the best of luck with the business.

Regards,
Doug--Fairfield,Ohio

Ed.
Congratulations on your recent award of MVP/Franchise of the Year! (Just two days after you were here.)
I sent an email to more than half a dozen of my friends about you. Your exceptional customer service is so true. You guys actually seemed to be enjoying yourselves!

Jan
Mason, Oh

I sent an e-mail to the company on Sunday. Mr. Rauch (the owner) answered my e-mail Sunday evening. I called on Monday and Mr. Rauch met with me on the following Monday. Once I decided to work with this company work was scheduled fairly soon. The installer, Doug, was professional, courteous, and conscientious. He arrived on time. He installed the new dryer vent as I wished. He continually worked until the task was completed. Some improvements in my design were suggested (and better) and he implemented these. He worked as if this vent was being installed in his house. I am greatly appreciative of the quality of his work. The installation area was cleaned. At billing time, all work was clearly explained and noted on the invoice.

Excellent service! Another company had performed repairs on our old dryer and removed the existing "hose" between the dryer outlet and vent inlet, explaining that it was an old type that was a fire hazard. However, they were not allowed to install a new one! After(luckily)noticing a Dryer Vent Wizard truck in my area, I first checked them out on Angie's list. Then I called them, we discussed our problem, they explained what they could do, and an appointment was made for two days later. Their technician, Doug, arrived precisely on time, was thoroughly professional and very courteous, and explained quite a bit about the process and procedures to me. Since our dryer needs to sit very close to the wall, but the outlet and vent inlet are offset from one another, it seemed(to me)a very difficult task to devise an appropriate connection-but not to Doug! He proved that there's nothing like having the right equipment, supplies and experience for the job! He then tested the airflow at the vent outlet outside, and then, with my approval, thoroughly cleaned the vent, which, it turned out, was most certainly necessary! The entire operation took a little more than an hour. As I explained to Doug, I don't mind paying a small premium for quality work, and that was certainly the case here! Plus, their Angie's List discount helped things out. This was an excellent example of what happens when you call the right people to do the right job! My wife and I are very pleased!

Dryer was taking 3 tries to dry a load of towels. When I checked the vent it was dangerously clogged. Checked Angie's List, found the listing, called and had an appointment for next day. Technician arrived on time, was pleasant, located the problem, gave the estimated and began work. Work was competed in about 1.5 hours. Estimate was accurate and I just dried a load of towels in one try!